SKV Solutions Pvt Ltd

Management System Accreditation


ISO 9001 is a Quality Management Standard. It applies to all types of organizations. It doesn't matter what size they are or what they do. It can help both product and service oriented organizations achieve standards of quality that are recognized and respected throughout the world.

The ISO 9001:2008 quality certification is based on the following eight fundamental quality management principles:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationships

The ISO 9000 series of standards have been developed to enable organizations to have quality based management systems. This enables them to understand their customer's requirements and improve customer satisfaction, through the review and improvement of their internal activities.

The benefits of using the standards are as follows:

  • Improved consistency of service and product performance
  • Higher customer satisfaction levels
  • Improved customer perception
  • Improved productivity and efficiency
  • System approach to management
  • Cost reductions
  • Improved communications, morale and job satisfaction
  • Competitive advantage and increased marketing and sales opportunities.


ISO 14001:2004 specifies requirements for an Environmental Management System to enable an organization to develop and implement a policy and objectives which take into account legal requirements and other requirements to which the organization subscribes, and information about significant environmental aspects.

It applies to those environmental aspects that the organization identifies as those which it can control and those which it can influence. It does not itself state specific environmental performance criteria.


  • Phase 1: Establishing the environmental goals (policy).
  • Phase 2: Planning the elements of the EMS.
  • Phase 3: Implementing the EMS.
  • Phase 4: Checking for any problems and correcting them.
  • Phase 5: Evaluating the effectiveness of the EMS and improving it, and launching into a new cycle of improvement.


  • Reduce cost of waste management
  • Savings in consumption of energy and materials
  • Improved compliance
  • Overall Costs Reduced
  • Fewer accidents
  • Competitive advantage
  • Improved use of resources
  • Framework for continuous improvement of your environmental performance


An ISO 20000 certification aims to establishes that your IT organization is customer-focused able to deliver services which meet defined quality levels making use of resources in an economical way.

As such, the ISO 20000 certificate and the corresponding logo are increasingly a competitive advantage in the market:

Many clients even demand ISO 20000 compliance as a condition for awarding contracts to IT service providers

  • ISO 20000 TRAINING
  • ISO 20000 AUDIT


ISO 10001 :2007 customer satisfaction management system & ISO 10002 Complaint handling system. This guidelines draws focus on :

  • Designing Customer Feedback / complaint handling system
  • Interpretation of the feedback parameters / complaint parameters
  • Data Analysis of the feedback / complaint root cause
  • Continual Improvement projects based on the feedback / corrective actions

In todays competitive world the organizations that are proactive in managing their customers go a long way in establishing themselves as industry leaders. The best way to achieve this leadership is have an efficient customer satisfaction management system and an effective customer complaint handling system. ISO 10001 is the standard for how an organization manages its customer satisfaction process and ISO 10002 talks about how an organization manages its complaint handling system.


This International Standard ISO 22000 specifies requirements for a food safety management system where an organization in the food chain needs to demonstrate its ability to control food safety hazards in order to ensure that food is safe at the time of human consumption.

It is applicable to all organizations, regardless of size, which are involved in any aspect of the food chain and want to implement systems that consistently provide safe products. The means of meeting any requirements of this International Standard can be accomplished through the use of internal and/or external resources.


  • To plan, implement, operate, maintain and update a food safety management system aimed at providing products that, according to their intended use, are safe for the consumer
  • To demonstrate compliance with applicable statutory and regulatory food safety requirements
  • To evaluate and assess customer requirements and demonstrate conformity with those mutually agreed customer requirements that relate to food safety, in order to enhance customer satisfaction
  • To effectively communicate food safety issues to their suppliers, customers and relevant interested parties in the food chain
  • To ensure that the organization conforms to its stated food safety policy
  • To demonstrate such conformity to relevant interested parties and to seek certification or registration of its food safety management system by an external organization, or make a self-assessment or self-declaration of conformity to this International Standard.


Information Security Management Systems Certification (ISO/IEC 27001:2005) covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations).

ISO/IEC 27001:2005 specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organization's overall business risks. It specifies requirements for the implementation of security controls customized to the needs of individual organizations or parts thereof.

ISO/IEC 27001:2005 is designed to ensure the selection of adequate and proportionate security controls that protect information assets and give confidence to interested parties.

ISO/IEC 27001:2005 is intended to be suitable for several different types of use, including the following:

  • Use within organizations to formulate security requirements and objectives
  • Use within organizations as a way to ensure that security risks are cost effectively managed
  • Use within organizations to ensure compliance with laws and regulations
  • Use within an organization as a process framework for the implementation and management of controls to ensure that the specific security objectives of an organization are met.
  • Definition of new information security management processes.
  • Identification and clarification of existing information security management processes
  • Use by the management of organizations to determine the status of information security management activities
  • Use by the internal and external auditors of organizations to determine the degree of compliance with the policies, directives and standards adopted by an organization
  • Use by organizations to provide relevant information about information security policies, directives, standards and procedures to trading partners and other organizations with whom they interact for operational or commercial reasons
  • Implementation of business-enabling information security
  • Use by organizations to provide relevant information about information security to customers


OHSAS stands for Occupational Health and Safety Assessment Series. OHSAS 18001 is a consensus standard developed in 1999 by an independent group of national standards bodies and certification bodies (registrars).

OHSAS 18001 is structured the same way as ISO 14001, the environmental management system standard, and has essentially the same elements. It was specifically developed to be compatible with ISO 9001, the quality management system standard, and ISO 14001 to allow companies to develop and register integrated quality, environmental and occupational safety and health management systems.


Organizations that have implemented a system to improve the management of health and safety practices have reported reduced improved employee safety awareness, fewer accidents and reduced costs. In addition, OHSAS 18001 provides a structure, companies can use to integrate quality, environmental and safety and health program management for increased management efficiencies. Many companies find they need to address health and safety elements as they implement ISO 14001 management systems because of the strong interconnection between environmental and safety and health programs in areas such as emergency planning and risk assessment.


  • Developing an OHS Policy
  • Hazard Identification & Risk Assessment
  • Identifying Legal Requirements
  • Setting OHS Objectives
  • Training Employees
  • Establishing an OHS Management Program
  • Implementing OHS Control Measures
  • Emergency Planning
  • Document and Record Control
  • Internal Audit Programs
  • Corrective and Preventative Action
  • Management Involvement and Management Review
  • Steps to OHSAS 18000 Certification